PREAMBLE

 

The Owlin brand is a brand that has been registered with the BOPI N° 19/27 Vol.I on July 5, 2019. The brand is operated by SAS Owl Sport, with a capital of €3000

 

OBJECT 

 

For any order placed from the site www.owlin.cc, a sales contract is concluded, which will be governed by the general conditions mentioned below.

These apply to all sales made on the site www.owlin.cc and concluded between the company Owl Sport on one hand, hereinafter referred to as "Owlin" and any individual wishing to make a purchase via the website www.owlin.cc on the other hand, referred to hereinafter as "the buyer." The buyer fully and completely agrees to these general conditions when placing an order on the site. Owlin reserves the right to modify its terms of sale at any time. In this case, the applicable terms will be those in effect on the date of the order by the buyer. 

 

TERMS OF SALE AND ORDERS 

 

The buyer must be at least 16 years old to purchase products on www.owlin.cc. One can only order from this store if they are a consumer and not a reseller. They guarantee that the information provided to Owlin when placing the order is accurate and complete.

Any information provided on the site www.owlin.cc it is for informational purposes only. Owlin.cc reserves the right, at any time, to verify an order and possibly refuse it without liability. The order will be considered refused if it is not confirmed within ten working days.

 

All orders are subject to our approval. We reserve the right, at our sole discretion, to refuse an order if, for example:

-       Products displayed on the website are not available;

-       If we are unable to obtain authorization for your payment;

-       If delivery restrictions apply to a product.

 

Once the order is placed, we will send a confirmation email with the order number, details of the ordered products, and delivery information.

To place an order, the buyer must have an email address. It may be necessary to configure their browser to accept both cookies (functional) and pop-up windows in order to use all the features of the site www.owlin.cc, including adding items to the cart and completing a purchase.

 

PLACE ORDER 

 

To place an order on the site www.owlin.cc, the buyer must:

-       Enter the email address and delivery information

-       Validate the contents of the order after verifying it

-       Make the payment under the specified conditions

-       Confirm the order and payment.

The confirmation of the order implies acceptance of these sales conditions, acknowledgment of having perfect knowledge of them, and waiver of relying on one's own purchasing conditions or other conditions. All data provided and the recorded confirmation will serve as proof of the transaction. The confirmation will serve as a signature and acceptance of the operations carried out.

 

ORDER CANCELLATION 

 

Your order is processed as soon as it is received, and it is not guaranteed that we can cancel it.

 

QUALITY AND MAINTENANCE OF PRODUCTS 

 

The photos of the items on the site www.owlin.cc provide information that is as true to reality as possible. However, it is possible that display technologies or other technical reasons may lead to slight variations in color or material appearance regarding the products. Owlin cannot be held responsible for the differences observed.

We draw your attention to the washing and maintenance instructions on the product labels, as well as on the dedicated page. Owlin cannot be held responsible for any damage resulting from improper treatment of the products, or resulting from treatment not in accordance with these instructions.

 

LEGAL WARRANTIES

 

All items offered by www.owlin.cc are subject to the legal warranty provided by articles L221-1 and following of the Consumer Code and to the warranty for hidden defects provided by articles 1641 and following of the Civil Code.
The customer has two (2) years to assert either of these warranties.
For non-conformity, the time limit starts from the delivery.
For hidden defects, the time limit starts from the discovery of the defect.
If the apparent defect, lack of conformity, or hidden defect of the item, as declared by the customer, is confirmed after an assessment, Owlin commits to refund the customer no later than fourteen (14) days.

Any return request for a defect must be validated in advance by customer service by sending photos of the reported issue. If the defect is validated by customer service, a return label will be provided to the customer to return the product. The product will be exchanged within the limits of available stock. Otherwise, the product will be refunded to the customer. Any item returned without prior validation from customer service will be considered damaged by the customer and will not be refunded.

Owlin cannot be held responsible for the misuse and/or excessive use of the items that the customer may make.

 

WEBSITE AVAILABILITY 

 

We do not guarantee that the website, or any content on it, will always be accessible or uninterrupted. Access to the website is granted temporarily. We may suspend, remove, interrupt, or modify all or part of the website without notice. Our liability will not be engaged towards you in case of unavailability of the website, for any reason, at any time and for any duration.

 

DELIVERY 

 

Owlin ships its packages in mainland France with the post or Mondial Relay and offers you 2 delivery options:

-       Pickup at Mondial Relay point

-       To your delivery address (no delivery on Saturday)

Delivery takes place within 48 or 72 hours from the processing of your order, Monday to Friday. Your phone number is required to ensure proper receipt of the package if you have selected delivery to your address. We disclaim any responsibility for extended delivery times (especially in the event of a strike, loss, or damage caused by the carrier) which are provided as an indication and should not be considered as firm deadlines. Exceeding these deadlines does not entitle you to any form of compensation.

Delivery times for customized products (markings) will be longer due to the additional time required for the marking process.

The delivery terms to other countries can be found in Appendix 2 "Shipping Zones and Delivery Fees."

 

Rates

 

The delivery cost of orders depends on the amount of your order and the shipping area. At the time of validating your order, the delivery options and their prices will be clearly indicated and reflected on your invoice. In mainland France, shipping costs amount to €6, but they are free for purchases over €100.

 

DELIVERY TRACKING

 

To track your order, please refer to the "Track my package" section on the sender's website and enter your tracking number (which will have been sent to you by email upon shipment of your order).

For deliveries made to a pickup point, a message will inform you of the availability of the package at the pickup point you selected.

 

EXCHANGES AND RETURNS

 

You have a period of thirty (30) days from the date of receipt of the package to withdraw. Here are the steps to follow and the conditions to respect:

- Thirty (30) days after receipt of the package

- Returned product must be new, unworn, and unused, in its original packaging in perfect condition with tags attached

If these two conditions are met, you need to contact us to obtain the return form.

Note:

Personalized products cannot be returned.

Only products purchased on www.owlin.cc can be returned through the online return process. Items that do not meet this criterion cannot be returned to the sender.

If your return meets the acceptance conditions, you will be refunded the amount of the returned item, with shipping costs remaining the responsibility of the seller.

The refund will be made to the credit card used for the initial payment upon receipt of the returned products, after checking their condition and in accordance with the conditions stated above.

Following this refund, if you wish to exchange, you can reorder on the website for the item you want.

Beyond the 30-day period, no item can be returned or exchanged.

 

DISPUTES

 

Disputes arising from the application of these general terms and conditions of sale are subject to French Law.

 

RIGHT OF WITHDRAWAL

 

The consumer has a period of thirty (30) days to exercise their right of withdrawal, without having to justify or pay penalties. This period is twenty clear days from the receipt of the goods.