Transparency
Where are our clothes produced?
The clothes are and will all be produced around us, in Europe. Today our main partner is in Spain.
Where do the fabrics used come from?
Our fabrics are produced in 3 countries: Italy mainly, but also France and Spain. The origin of the fabrics is mentioned in the product sheets.
How are our products sustainable?
They are manufactured locally, in small series (on order / pre-order / limited stock).
They are designed to last a long time.
Our suppliers do not overproduce by working as quickly as possible, they take the time to make quality clothing.
The fabrics are made in Europe and close to the manufacturing locations. We therefore limit transport.
We use recycled fabrics whenever possible.
There is no single-use plastic in our packaging, and the cardboard used is recycled and recyclable.
Why aren't all fabrics recycled?
We want to offer the best quality-price-sustainability ratio, and sometimes recycled fabrics are not the right option.
Several possibilities, it is possible that the desired fabrics do not have recycled equivalents, this concerns very technical fabrics (reflective fabrics, waterproof fabrics, very fine fabrics, etc.). Or, the quality of the product may be degraded in its lifespan, in its form, in its technicality. Or sometimes the cost price would be too high, and this would degrade the quality-price-durability compromise.
But in all cases your product will be produced in a sustainable and local way, even if the fabric is not recycled you are doing good for the planet.
Products
How to maintain Owlin clothing?
Our clothes are designed to withstand any test, but to guarantee their longevity, some maintenance rules must be respected.
Washing :
Close the zippers
Wash at 30°C maximum
Put your clothes inside out
Light spin
Avoid using fabric softener
Use a gentle detergent
Quickly hang clothes after the machine finishes
Drying:
No dryer
Avoid drying your outfits in direct sunlight.
Ban ironing
Storage:
Avoid storing clothes in a damp place, prefer a dry and ventilated cupboard.
Payment, delivery and return
What is the return policy?
You have 30 days to change your mind and return your product to us free of charge after receipt. You can either exchange your product for another size or get a refund.
To benefit from a return or refund, the product must be new, unworn, labeled and in its original packaging.
How do I return and get a refund for an item?
Contact us at contact@owlin.cc , we will send you a label and a return form.
What are the payment methods?
You can use your credit card through our payment provider shopifiy or paypal.
What are the delivery times ?
Delivery times vary depending on whether you order in stock or pre-order.
For deliveries from stock, our items are shipped within 2 working days.
For pre-orders, an approximate delivery date will be announced when ordering, you will then be kept informed of news concerning the production of your items. We will do everything we can to deliver to you as quickly as possible.
We are not responsible for delays caused by the carrier.
We are not responsible for delays caused by our subcontractors.
What are the delivery methods?
Mondial Relay only for the moment
What to do in the event of a delivery problem?
In the event of a problem or question during delivery, you can contact us at the email address contact@owlin.cc
Owlin is not responsible for the disappearance of packages after deposit recorded by the carrier.
Refunds or resends will be made on a case-by-case basis.
In the event of a post-registration problem, please contact the carrier directly.