Shipping policy

Shipping Policy

Last updated: July 17, 2026

This policy applies to orders placed on owlin.cc. It explains our order processing times, shipping methods and the conditions that apply to deliveries in France, the European Union and the international destinations we serve.

1. Order processing

In-stock items are generally prepared and handed over to the carrier within 1 to 2 business days, Monday to Friday, excluding public holidays. The delivery estimates below begin once the order has been dispatched.

During busy periods, collection launches, sales or exceptional events, processing may take longer. We will inform you if there is a significant delay.

2. Metropolitan France

• Mondial Relay – Pickup Point or Locker: free. Estimated delivery time: 3 to 5 business days after dispatch.
• Colissimo home delivery: €8. Estimated delivery time: 3 to 5 business days after dispatch.
• Chronopost 13 / express delivery: €15. Estimated delivery time: 1 business day after dispatch, for orders prepared and handed over to the carrier from Monday to Friday.

The available shipping method and its price are confirmed at checkout. For delivery to a Pickup Point or Locker, the customer must select an available location and collect the parcel within the period stated by the carrier.

3. European Union

Shipping to European Union countries served by our store is available at a flat rate of €15. The estimated delivery time is generally 3 to 8 business days after dispatch, depending on the destination and carrier.

The final rate and available options are displayed at checkout once the shipping address has been entered.

4. United Kingdom, Switzerland, Norway and other international destinations

Shipping to the international destinations we serve is available at a flat rate of €29. The estimated delivery time is generally 5 to 15 business days after dispatch. Customs checks or local constraints may extend this period.

Available destinations are those shown in the country selector and at checkout. If no shipping option appears for your address, please contact us before placing your order.

5. Customs duties and taxes

For deliveries within the European Union, no customs duties are normally payable by the customer.

For deliveries outside the European Union, customs duties, import taxes or handling fees may be charged by local authorities or the carrier. Unless otherwise stated at checkout, these charges are not included in the order price or shipping fee and remain the recipient’s responsibility.

Refusal to pay these charges may result in the parcel being returned. Costs charged to Owlin for the return may be deducted from the refund, within the limits permitted by applicable law.

6. Order tracking

When tracking is available, a dispatch confirmation email containing the tracking number or link is sent to the address used for the order. Tracking information may take a few hours to be updated by the carrier.

7. Shipping address

The customer must check that their name, address, postal code, city, country and contact details are correct before confirming the order. If you notice an error, contact us as soon as possible at contact@owlin.cc.

We will do our best to update the address before dispatch, but cannot guarantee this once the order has been prepared or handed over to the carrier. Costs related to reshipping an order due to an incorrect or incomplete address may be charged to the customer.

8. Pre-orders, customised products and orders containing several items

When an item is explicitly offered as a pre-order, made-to-order product or with a specific production lead time, the date or period stated on its product page takes precedence over our usual processing times. This date is indicative and may change in the event of production or transport issues.

If an order contains items with different lead times, it may be shipped once all items are available or in several parcels. No additional shipping cost will be charged without prior agreement.

9. Delivery delays

Delivery times are estimates and may be affected by the carrier, weather conditions, busy periods, customs checks, industrial action or other events beyond our control.

If tracking has stopped updating or the delay appears unusually long, contact us at contact@owlin.cc with your order number. We will check the situation and, where necessary, open an investigation with the carrier.

10. Lost, delivered or damaged parcels

If a parcel is marked as delivered but cannot be found, first check with other people at the address, neighbours, the building manager or the relevant Pickup Point, then contact us promptly.

If the parcel arrives visibly damaged, report it to the carrier where possible and take photographs of the packaging, shipping label and products. Send us these details with your order number so that we can offer an appropriate solution.

11. Returns

Our return, exchange and refund conditions are set out in our Return and Refund Policy.

12. Contact

For any question about shipping or delivery:

Owlin – SAS Owl Sport
Email: contact@owlin.cc
Phone: +33 7 44 96 89 55
Website: owlin.cc