Refund policy
Return and Refund Policy
Last updated: June 29, 2026
At Owlin, we want every product to accompany you for a long time, under the best possible conditions. If an item does not suit you, you can request a return, exchange, or refund according to the conditions below.
This policy applies to orders placed on owlin.cc from June 29, 2026.
Return period
We apply a 30-day return policy from the receipt of your order.
This means you have 30 days after receiving your item to request a return, provided that the product meets the conditions stated below.
Right of withdrawal in the European Union
In accordance with applicable law in the European Union, you have a legal period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision.
If your order contains multiple items delivered separately, the 14-day period begins from the receipt of the last item.
To exercise your right of withdrawal, you can use the online withdrawal feature available at owlin.cc, when offered on the order interface or in your customer area. You can also contact us directly by email at the following address: contact@owlin.cc.
Once your withdrawal request is sent, you will receive an acknowledgment of receipt or a confirmation of your request being processed.
The product must then be returned to us within the time limits set by applicable regulations.
How to request a return?
To initiate a return, you can:
→ Log in to your customer account at owlin.cc and select the relevant order.
→ Use the online withdrawal or return feature when available.
→ Contact us directly at the address contact@owlin.cc.
In your request, please indicate:
→ Your first and last name.
→ Your order number.
→ The product(s) concerned.
→ The reason for the return, if you wish to communicate it to us.
→ If you would like an exchange, a credit note, or a refund.
We will then send you the return instructions, as well as a return form to include in the package if necessary.
Items returned without prior return request may result in longer processing times or may be refused if the return conditions are not met.
Return conditions
To be accepted under our 30-day return policy, the product must be:
→ New.
→ Not worn on the bike.
→ Not washed.
→ Not damaged.
→ With its original tags.
→ In its original packaging, if possible.
Products must be tried on carefully. For shorts, we ask that you try them on over underwear.
If a product shows signs of use, washing, sweating, wear, odor, stains, or damage, the return may be refused or subject to a deduction.
Return options
You have two options to return your product to us.
1. Return with label provided by Owlin via Shop Mondial Relay
For returns from France, Owlin can provide you with a return label or a QR code via Shop Mondial Relay.
After validating your request, we will send you the return instructions. You can then drop off your package at the Point Relais or Locker of your choice.
In the case of a return for a refund, a flat fee of 5 € will be deducted from the refund. This amount corresponds to the contribution to the costs related to the return label provided by Owlin, the processing of the return, and restocking.
These costs do not apply in the case of an exchange, an error on our part, or a confirmed defective product.
2. Return via the carrier of your choice
You can also return your package via the carrier of your choice, whether you are in France or another country.
In this case, return shipping costs are your responsibility. No flat fee of €5 will be deducted from the refund unless the returned product does not meet the return conditions stated in this policy.
Return address
SAS Owl Sport
Gaëtan Giboulot
10 rue Claude Hoin
21000 Dijon
France
Phone: 07 44 96 89 55
Email: contact@owlin.cc
We recommend using a shipping method with tracking. Owlin cannot be held responsible for a lost or damaged package during a return made with the carrier of your choice.
Return shipping costs
Return shipping costs are covered under the following conditions:
→ Refund return from France via Shop Mondial Relay with label provided by Owlin: €5 deducted from the refund.
→ Exchange return from France via Shop Mondial Relay with label provided by Owlin: free return.
→ Return from France via the carrier of your choice: return shipping costs are the responsibility of the customer.
→ Return from another country: return shipping costs are the responsibility of the customer, unless otherwise stated by Owlin at the time of return validation.
In the event of an error on our part or a confirmed defective product, the return shipping costs are covered by Owlin after validating the request.
For returns from abroad, any customs fees, taxes, or processing fees related to the return are the responsibility of the customer, unless there was an error on our part or a confirmed defective product.
Exchanges
You can request an exchange, particularly for a different size or model.
For exchanges from France, Owlin covers the return via Shop Mondial Relay after validating your request. In this case, the return is free and no €5 deduction will be applied.
Exchanges are possible subject to the availability of the requested product at the time of processing the return.
If the desired product is no longer available, we may offer you:
→ A refund.
→ A store credit.
→ Another equivalent product, with your agreement.
To expedite processing, you can also place a new order for the desired size, then return the initial item for a refund. In this case, the request will be processed as a return for refund, according to the conditions stated in this policy.
Refunds
Once your package is received, we inspect the returned product(s).
If the return is accepted, the refund is made to the payment method used at the time of the order.
If you used the return label via Shop Mondial Relay provided by Owlin for a return with a refund, a flat fee of 5 € will be deducted from the refund, unless there was an error on our part or a confirmed defective product.
If you returned the package using the carrier of your choice, no flat fee of €5 will be deducted from the refund. However, the return shipping costs remain your responsibility.
Under the legal right of withdrawal, the refund occurs within the timeframe set by the applicable regulations. We may defer the refund until we receive the returned product or until you have provided proof of shipment of the product.
As part of our 30-day return policy, the refund is generally processed after receipt, inspection, and validation of the return.
Depending on your bank or payment provider, the refund may take several days to appear in your account.
If more than 15 working days have passed since your refund was validated, you can contact us at contact@owlin.cc.
Initial delivery fees
In the event of exercising the legal right of withdrawal, the standard delivery fees paid at the time of the order may be refunded in accordance with the applicable regulations.
Additional costs related to choosing a delivery method that is more expensive than the standard delivery offered are not refunded.
Return shipping costs remain the responsibility of the customer, except in the case of an exchange from France via Shop Mondial Relay, an error on our part, or a confirmed defective product.
If you use the return label via Shop Mondial Relay provided by Owlin for a return with a refund, these costs take the form of a flat fee of €5 deducted from the refund.
Damaged, defective products or order errors
Thank you for inspecting your order upon receipt.
If you receive a defective, damaged, or different product from what you ordered, please contact us quickly at contact@owlin.cc with the following items:
→ Your order number.
→ A description of the problem.
→ One or more photos of the product in question.
→ A photo of the packaging if the package is damaged.
We will assess the situation and offer you an appropriate solution: replacement, exchange, repair, refund, or another mutually agreed solution.
In this case, return shipping costs are covered by Owlin after validation of the request.
Exceptions and non-returnable products
Certain products cannot be returned, except in the case of a defect or error on our part.
This particularly concerns:
→ Personalized products.
→ Custom-made products.
→ Special club, team, or event orders.
→ Products modified at the customer's request.
→ Gift cards.
For any questions regarding a specific product, you can contact us before placing your order at contact@owlin.cc.
Promotional items
Discounted or promotional items can be returned in accordance with the applicable legal right of withdrawal.
For returns requested beyond the legal withdrawal period, the conditions of our 30-day return policy apply.
How to properly prepare your return package?
Before shipping your return, please check that:
→ The product is clean, new, unworn, unwashed, and tagged.
→ The return form is completed and placed in the package if requested.
→ The product is properly protected.
→ The return label or QR code is properly used if you go through Shop Mondial Relay.
→ The old delivery barcode is removed or hidden.
This allows us to process your request more quickly.
Contact
For any questions related to a return, exchange, refund, or withdrawal, you can contact us at the following address:
We will do what is necessary to find the most suitable solution.